Booking support

Let’s get your night sorted.

Questions about a zone, a Thames experience or an existing booking? Email our bookings team and include the details below so we can help quickly.

Email the team

Bookings & customer care

bookings@londonfireworksnye.co.uk

For an existing order, include your Skycore booking reference and the email address used at checkout. Never send card details by email.

Start an email

Before booking

Tell us your preferred zone, group size and any access requirements. Zone entry and river experiences are separate products unless a listing expressly says otherwise.

After booking

Keep your Square receipt and Skycore reference. We can only discuss an order with the purchaser or a person they have authorised.

Event-night changes

Transport, gates and security arrangements can change. Follow the final instructions supplied with your ticket and official event guidance.